SUMMARY
A diverse and inclusive transformational leader with 12 years of experience in analytical and soft skills to effectively communicate between technical projects and all levels of employees to successfully launch and lean projects, transform organizations, advance lifelong learning, and lead change through any financial climate.
EDUCATION
Doctor of Education, Organizational Leadership (May 2022)
Research Topic: A semi-systematic review on leadership & change models for career pathways for women of color in higher education.
LaFetra College of Education, University of La Verne – La Verne, CA
Master of Arts, Management (May 2019)
Dual Concentration: Operational and Change Management
University of Redlands – Redlands, CA
Bachelor of Arts, Liberal Studies (May 2017)
Concentration: Teaching and Learning
LaFetra College of Education, University of La Verne – La Verne, CA
CERTIFICATIONS
Lean Six Sigma, Greenbelt (June 2021)
Certified by Dr. Ron Hurst, LLS Master Black Belt, Developing Leaders Inc.
Responsible Conduct of Human Research (January 2019, no exp.)
Certified by CITI & the University of Redlands, Redlands, CA
Investigating Human Subjects for Social & Behavioral Research (valid through March 2027)
Certified by CITI & the University of La Verne, CA
SKILLSET
● Strong analytical, structural, conceptual, and social thinker
● Exceptional problem-solving silks
● Strong negotiating skills
● Transformative leadership
● Appreciative inquiry centered
● Lean Six Sigma certified
● Practicing diverse and inclusive leader
● Thrives in change management
● High emotional intelligence (EQ)
CAREER
Director of Business Analytics and Strategic Planning (November 2020 – Present)
The Office of Human Resources, University of La Verne, La Verne, CA
Key Accomplishments
◊ Successfully directed, developed, and co-strategized a COVID-19 Vaccination Portal for macro and micro strategic planning during the COVID-19 pandemic for 2500 employees & students
◊ As of June 2021—I effectively grew my department of one project manager into a department of 5 direct reports that consist of 4 analysts, a training, and a development manager, for the university’s first successful Business Analytics and Strategic Planning department for the Office of Human Resources where, in under two years, I now indirectly manage over 100 employees while engaging in a multi-departmental employment assignment system.
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● Member of the national Ellucian UX/UI Innovation team for the University of La Verne’s Human Resources data management and security
● Member of the Data Governance for Human Resources
● Member of the university’s institutional research data and marketing team
● Member of the University of La Verne’s Management Council
● Directed system improvement and innovation strategy
● Develop and analyze new policies for teaching course assignments and compensation
● Reduced compensation waste by 22% by negotiating course overloads while ensuring the continuation of effective teaching loads
● Led and launched, and directed new technical applications for payroll, talent management, and faculty contracts
● Co-led Course Leaf implementation, Delaware Cost Study, institutional effectiveness in partnership with the Institutional Research and Registrar
● Led and launched compensation analysis and EEO-1 report for all employee job descriptions with 97% successful reclassifications after review
● Currently directing all human resources and projects involving technical and UX/UI systematic functions, workloads, process improvements, and policy development
● Successfully negotiated for six months with faculty on course load policies and contract assignment with Academic Affairs and implemented an 8-unit workload system requirement exceeding California law
● Led negotiations with leadership to develop and adhere to compliance policies with 100% success on workload accountability
● Ensure resource availability and allocation for project development, including employees, applications, physical tools, and external consultants
● Perform risk management to minimize project risks and utilize industry-best Six Sigma Lean practices, techniques, and standards through the control and lean phases.
● Delegated project tasks based on faculty or staff members’ strengths, skillsets, and experience levels
● Managed, hire, and set performance expectations for administrative staff
● Directed the procedures for training and development of FERPA, harassment, data security, and mission-based hiring
● Led the development of new policies and procedures on technology and data security utilization and employee compliance
● Executed a project team on mapping a CRM system using MS Visio for knowledge transfer
● Direct and delegate positions for 5000 compensated contracts in a fiscal year for the Office of Human Resources
● Co-led restructuring and strategizing of the Human Resources department under the leadership of the General Counsel and the President
● Direct ongoing discussions around complex workflow and business practices to ensure an equitable process for all employees
Project Manager (May 2020 – November 2020 [promoted to a new position])
The Office of Human Resources, University of La Verne, La Verne, CA
Key Accomplishments
◊ Recovered $5.7 million in hard and soft costs by implementing the first paperless contracting CRM module using proven Six Sigma Lean methodologies for the first time in the university’s history
◊ Developed buy-in with faculty and staff and was promoted for agility, swift financial thinking, and policy-driven management using data analytics and strategic planning
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● Managed $500,000+ technical and organizational projects for the Office of Human Resources and the University of La Verne
● Collaborated with an average of four vendors a week while managing internal process
● Leaned employee data collection on workload for compensation and saved $2 million in project phase I of launch
● Engaged in direct communication with university leadership
● Ensured resource availability and allocation for project development
● Performed risk management to minimize project risks and utilize industry best practices, techniques, and standards throughout the entire project execution
● Delegated project tasks based on faculty or staff members’ strengths, skillsets, and experience levels
● Developed new technical implementations for university-wide technical utilization and best practices
● Trained more than 700 people on a new implementation of a CRM module tool
● Developed analysis standards for output data sets
● Co-built data dashboards for Academic Affairs, Budget, and Human Resources
Workflow Engineer & Policy Specialist (October 2017 – March 2020)
Wise Healthcare, Redlands, CA
Key Accomplishments
◊ Consulted and implemented the largest electronic communication platform across multiple healthcare organizations and the California Department of Corrections and Rehabilitation
◊ Taught over 200 continuing education training sessions in both virtual and in-person to medical doctors in Southern California
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● Managed project execution to ensure adherence to a budget of $5 million with the Inland Empire Health Plan (IEHP)
● Led 1:1 and group support for company-wide employees and community providers
● Designed and delivered technical curriculum for company-wide employees and community providers
● Collaborated project buy-in with Inland Empire Health Plan Providers for the Multi-County eConsult Initiative
● Executed of eConsult platform implementation, training, and support for 250 providers and clinical sites
● Conferred with project leadership, partners, and colleagues to identify and resolve problems with healthcare and technology platforms and project scope
● Collaborated on tracking project milestones and deliverables and regularly updated leadership
● Submit current state and future state Visio workflow diagrams to providers, project partners, and colleagues for training, transparency, and support
● Reviewed and edited records of Multi-County eConsult Initiative workflow for completeness, accuracy, and HIPAA compliance with regulations
● Managed HubMD operations, the medical group under WISE Healthcare
● Onboarded credentialed HubMD medical group specialist
● Proposed and implemented a new credentialing CRM technical platform for HubMD
● Managed financial invoicing for HubMD
● Edited and ensured each independent provider contract for HubMD was complete and returned to Provider
● Edited and revised HubMD agreements for vendors and providers as needed
● Engaged with HubMD providers to ensure quality peer-reviewed evaluations
● Developed policies and procedures for both WISE Healthcare and HubMD
● Lead and produced the monthly IEHP Multi-County eConsult Initiative newsletters
● Collaborated with IEHP marketing to provide the highest standard of public communication was delivered
● Executed on-site new IEHP team member training on the Multi-County eConsult Initiative
● Interpreted reports for leadership, colleagues, and project partners to identify gaps and opportunities
● Completed quality assurance UX/UI testing on technology platforms such as eConsult and SelfMD as changes arose
● Executed new specialties to go live on the Multi-County eConsult Initiative platform, eConsult, to ensure the highest standard
● Developed new training material for internal and external employees on the IEHP Multi-County eConsult Initiative project
Project and Office Manager (2012 – 2017)
Dugan Webb R.E. Broker, Montclair, CA
Key Accomplishments
◊ Successfully created cultural team expectations
◊ Successfully managed multi-projects and employees for five years
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● Managed and oversaw operations, maintenance, administration, and improvement of commercial, industrial, and residential properties for Southern California
● Tracked $3 million financial aspects of projects and coordinated and adjusted work efforts with a team to ensure that work is completed within the parameters of the agreed-to schedule with real estate partners
● Planned, scheduled, and coordinated $1,000-$250,000 maintenance, major repairs, and remodeling projects for residential properties in Southern California
● Directed collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses for 22 single and multi-family residential homes
● Oversaw implementation of new CRM and real estate management tool
● Developed operational real estate policy and practice for day-to-day operations
● Managed between 12-20 independent real estate agents
● Managed, hired, and set performance expectations for administrative staff
● Visited newly acquired homes and assisted in appraisals and inspections
Commercial and Sales Manager (2007 – 2012)
AutoZone Inc., Rancho Cucamonga, CA
Key Accomplishments
◊ Learned how to effectively and responsibly account for merchandise during significant scale inventory management events
◊ Strategically worked to learn multiple areas to maximize learning opportunities for the future
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● Managed a team of employees while working alongside them to ensure customer service standards
● Directed and coordinate retail and commercial sales and customer service invoicing of manufactured auto parts
● Engaged with customers with their auto parts and automotive service questions and solve complex automotive issues
● Resolved customer complaints regarding sales and service
● Reviewed operational records and reports to project sales and determine profitability
● Responsible for $400-900,000 shift count of all registers and safe
● Delivered auto parts to commercial customers
● Arranged new commercial contracts
TEACHING EXPERIENCE
Teaching Assistant (2019 – 2022)
The University of La Verne, La Verne, CA
● Taught undergraduate and graduate-level courses in Business Management and Human Resources
● Led discussion sections, tutorials, and laboratory sections
● Developed teaching materials, such as syllabi, visual aids, answer keys, supplementary notes, and course websites
● Informed students of the procedures for completing and submitting course work, such as lab reports and research applications for IRB
Cohort CEO (2017 – 2019)
The University of Redlands, Redlands, CA
● Directed, planned, and implemented project process, objectives, and activities of the capstone project to ensure continued success in increasing group and successful individual outcomes
● Collaborated with fellow students to ensure community success amongst our cohort
● Worked directly with the campus dean to ensure successful student achievement collaboration between faculty engagement on success in the classroom and university expectations on tenure
Phys Ed. Teaching Assistant (2015 – 2017)
Ontario Montclair School District, La Verne, CA
● Taught K-6 physical California education standards
● Observed students’ performance and record relevant data to assess progress
● Supervised students in classrooms, halls, cafeterias, schoolyards, and gymnasiums
● Provided extra assistance to students with special needs
COMMITTEE AND BOARD AFFILIATIONS
Chief of Police Roundtable Committee Secretary (2020 – Present)
Fontana Police Department, Fontana, CA
● Project manage diversity and inclusivity
● Advise on community homelessness and mental health reform
● Collaborate with the City of Fontana Police department to ensure effective change
● Identify best practices to enable the community’s voice
● Reform the Fontana Police Department to change the approach to racism and diversity
Alumni Advisory Board Member (2019 – Present)
The University of La Verne, La Verne, CA
● Advise on diversity and inclusivity for the BIPOC community
● Mentor current students on career, financial, and community services
● Advise the board and university on scholarship fundraising projects, opportunities, and collaboration
● Network with community partners to engage with the university to better provide for the students and access to career opportunities for alumni
VOLUNTEERISM
Volunteer for the Family Learning Conference (2015 – Present)
University of La Verne La Verne, CA
● Fundraise with local coffee businesses to provide beverages to the students and community
● Support and facilitate mealtime coordination
● Collaborate with the team to bring in additional authors and speakers
● Promote the event to bring awareness to reading and the community
PRESENTATIONS & RESEARCH
Presentations
Miramontes, J. (2023). Preventing Workplace Harassment Best Practices. Presented to the Presidential Cabinet at the University of La Verne, La Verne, CA.
Miramontes, J. (2023). 360 Reviews: Practical Implementation & Utilization. Presented to the Presidential Cabinet at the University of La Verne, La Verne, CA.
Miramontes, J. (2022). Data Analytics and Human Resources. Presented at the University of La Verne, La Verne, CA.
Miramontes, J. (2022). COVID-19 and Employee Best Practices. Presented at the University of La Verne, La Verne, CA
Miramontes, J. (2021). How to Pivot Through Purpose? Mentor Panelist at the University of La Verne, Alumni Board, La Verne, CA.
Miramontes, J. (2020). Faculty Load and Compensation. Presented at the University of La Verne, Office of Human Resources, La Verne, CA
Miramontes, J. (2020). Universal Design Learning. Presented at the University of La Verne, La Fetra College of Education, La Verne, CA
Miramontes, J. (2020). What is the ULV Alumni Mentorship Program? Mentor Panelist at the University of La Verne, Alumni Board, La Verne, CA.
Miramontes, J. (2020). Experience Mapping and Team Building. Human Resources Panelist at the University of La Verne, Alumni Board
Miramontes, J. (2019). How do Managers Lead Change? Presented at the College of Business and Public Management, the University of La Verne, La Verne, CA.
Miramontes, J. (2019). Leading Others through Career Change. Presented at the College of Business and Public Management, the University of La Verne, La Verne, CA.
Miramontes, J. (2019). Washing Hands, is it that Important? Presented at University of Redlands, Rancho Cucamonga, CA
Miramontes, J. (2019). What is eConsult? Presented at Inland Empire Health Plan, Rancho Cucamonga, CA
Miramontes, J. (2018). What is eConsult? Presented at Inland Empire Health Plan, Rancho Cucamonga, CA
Miramontes, J. (2018). eConsult 101. Presented at Inland Empire Health Plan, Rancho Cucamonga, CA
Miramontes, J. (2017). What is eConsult? Presented at Inland Empire Health Plan, Rancho Cucamonga, CA
Miramontes, J. (2018). Corporate Ethics: Johnson & Jonson, a Case Study. Presented at University of Redlands, Rancho Cucamonga, CA
Research Publications
Miramontes, J. (2022). Semi-Systemic Review: Using Path-Goal Theory and Institutional Practices, what models of Change Advance the Careers of Women of Color in Higher Education? Dissertation. The University of La Verne, La Fetra College of Education, La Verne, CA.